Returns & Support - Armadillo Pepper

Returns & Support

Customer Satisfaction

We want you to enjoy your purchase and your satisfaction is our 1st priority. Armadillo Pepper stands behind the quality and value of all our products. We understand that you have many options when purchasing products and believe that if enjoy your experience with us that you may visit again. All of our products are backed with our 100% no-hassle, satisfaction guarantee.

Returns

After receiving your items, you have 14 days to decide if you want to make a return. Within those 14 days, if you decide to return any of your items, please just send us a notification email to obtain a Return Authorization prior to returning. Then, return the product to us and we will refund your purchase price (excluding shipping) or exchange it for a different item (your choice). Specifically for defective items, we will also reimburse return shipping.

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@armadillopepper.com.

Damaged Items

We take every measure to pack your order carefully. Although we have years of shipping experience, sometimes the shipper may damage the package in a very small percentage of shipments.

Shipping damage is covered by our satisfaction guarantee, but you must immediately send us an email with a picture of the damage to sales@armadillopepper.com.

Proof of damage must be provided. Unfortunately, no refunds will be provided without proof of damage.

Discounts & Monthly Recipes

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